FAQs for Full Service Accounts
How do I fund my account?
How do I wire funds into my account?
Who and how do I contact someone at Cales Investments with questions/instructions with my account?
For technical questions relating to browser, software or broken links:
For questions or instructions relating to your account:
For general questions, suggestions or inquiries:
What kind of software / browser do I need?
What extra forms does a Foreign account need?
Every foreign account is required to have a W-8 form on file. This form needs to be renewed every two years to avoid Foreign Withholding on your account.
Go to www.irs.treas.gov/prod/forms_pubs/fillin.html
select 1200 Form W-8BEN Certificate of Foreign Status of Beneficial...
double click on Review Selected Files
double click on 1200 Form W-8BEN Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding ( 44K) Adobe PDF Fill-in
Download and open the form in Acrobat Reader. Type in your name, address, City, Zip, State, (Country if outside the USA), and your account number. Print out the form sign it and send it to:
Cales Investments Inc.
How will I be notified of trade executions?
A confirmation will be mailed to your per transaction, unless you choose to receive the confirmations via email or fax. To receive email or fax confirmations you will need to fill out and sign a special form. Go to Cales Home page, click on Investing with Advice button and then click on the Confirmations via email or fax. Print the form out and mail or fax the form to Cales Investments
What forms do I need to open an account with Cales Investments?
Go to our home page, click on the "Broker-Assisted Investing" button, go to Open an Account, and choose Apply Online or Apply by Mail. Fill out the form. Click the "Send Now" button when the form is complete. If you decided to apply by mail we will mail all the appropriate forms. If you applied online you will be contacted by email on your status.
When are account balances updated to reflect my account activity?
What do I do if I can't remember my Username or Password?
Send Cales an email at [email protected]
What Securities can I trade?
Stocks, index options and equity options (If you trade options please contact us at [email protected]. You will have to fill out an Options Agreement before any option trades can be executed.
What type of orders can I place?
TIF (Time in Force) Order Types:
Ownership of your account
You have opened your account online either online or by mailing us the required forms. The account is being carried in your name, in the name of an entity controlled by you, or for which you are the authorized representative. You are the only person authorized to initiate transactions for this account. Your broker is authorized to act upon your verbal or written instructions only.
Who is authorized to do transactions in my account.
You must authorize transactions in your account either by telephone, fax or e-mail. If you have signed a Power of Attorney in favor of a third person, this person will be authorized to initiate transactions in your account.
What kind of services do I get?
By choosing the Full Service Option, you have the dual advantage of having access to all of this website's resources plus you can utilize all the traditional functions of a brokerage firm. You can transfer certificates, money balances, IRA and conduct a variety of other financial transactions in your account. You can discuss your ideas with your Account Executive and utilize his/her knowledge of the markets. He/she will give you advice if you wish, monitor your positions and alert you to recent developments that might deserve your attention.
What is a Limited Trading Authorization?
An authorization, usually provided by a limited power of attorney, for someone other than the customer to have trading privileges in an account. These privileges are limited to purchases and sales; withdrawal of assets is not authorized.
What is a Full Trading Authorization?
An authorization, usually provided by a full power of attorney, for someone other than the customer to have full trading privileges in an account. These privileges include withdrawals of funds and securities.
What is the minimum balance for a MARGIN Account?
What is a margin call?
The Federal Reserve Board's demand that a customer deposit a specified amount of money or securities when a purchase is made in a margin account; the amount is expressed as a percentage of the market value of the securities at the time of purchase. The deposit must be made within one payment period. Syn FED CALL; FEDERAL CALL; FEDERAL MARGIN; REG T CALL; T CALL.
What is SIPC?
"Securities Investor Protection Corporation"
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